Shipping policy

Shipping Policy
Effective Date: 15 July 2025

Thank you for shopping with Dragee! We are committed to delivering your products in a timely and efficient manner. Please review our Shipping Policy below to understand the shipping process for your orders.

1. Shipping Methods and Delivery Time
Shipping Options: We offer various shipping methods based on your location, including standard, expedited, and express shipping. Shipping options and delivery times will be presented to you at checkout.

Delivery Times: Delivery times vary depending on the shipping method and your location. Estimated delivery times are provided during checkout, but please note that they are subject to change due to factors such as carrier delays, holidays, or weather conditions.

2. Shipping Fees
Shipping Costs: Shipping fees are calculated at checkout based on the weight of your order, the shipping method selected, and the delivery address. You will see the shipping cost before completing your purchase.

Free Shipping: We occasionally offer promotions with free shipping. The eligibility for free shipping will be clearly stated at checkout.

3. Order Processing
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays may take longer to process.

Order Confirmation: After placing an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping Restrictions
International Shipping: We offer international shipping to select countries. Shipping fees, delivery times, and potential customs duties vary based on the destination country.

P.O. Box Deliveries: Some shipping carriers do not deliver to P.O. Boxes. If you are using a P.O. Box address, please ensure that your carrier supports delivery to such addresses.

5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery. You can track your order directly through the shipping carrier's website using the tracking number provided.

6. Shipping Issues and Delays
Lost or Damaged Orders: If your order is lost or damaged during shipping, please contact us immediately at [email address]. We will assist you in resolving the issue with the carrier.

Carrier Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances. Please be aware that such delays may occur, particularly during peak seasons or holidays.

7. Delivery Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information.